
STORE POLICY
Customer Care
At JoshRussellStore.com, we value our customers and are committed to providing excellent customer service. If you have any questions, concerns, or feedback, please contact us using the information below:
Contact Information:
Email: josh@joshrussellstudios.com
Live Chat: Available on our website during business hours
We are happy to assist you with:
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Questions about our products and services
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Assistance with placing an order or tracking an existing order
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Returns and exchanges
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Billing and payment inquiries
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Technical support with our website or mobile app
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Feedback or suggestions for improving our products or services
Our customer service team is knowledgeable, friendly, and committed to providing a positive customer experience. We strive to respond to all inquiries within 24 hours, although response times may be longer during busy periods.
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We appreciate your business and look forward to serving you!
Privacy & Safety
At Josh Russell Store, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, and disclose information about our customers.
Information We Collect:
When you visit our website or make a purchase, we may collect personal information, such as your name, email address, mailing address, phone number, and payment information. We also collect information about your browsing behavior, including pages visited and the duration of your visit.
Use of Information:
We use the information we collect to fulfill orders, process payments, and communicate with you about your purchase. We also use your information to personalize your shopping experience, improve our website, and send you marketing communications if you have opted-in to receive them.
We do not sell or rent your personal information to third parties for their marketing purposes. We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing. These service providers are obligated to protect your information and use it only for the purposes for which we provide it to them.
We may also disclose your information as required by law, such as to comply with a subpoena or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
Security:
We use reasonable measures to protect the confidentiality and security of your personal information. However, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.
Your Choices:
You may opt-out of receiving marketing communications from us at any time by following the opt-out instructions provided in the communication. Please note that even if you opt-out of receiving marketing communications, we may still send you transactional or relationship messages, such as emails about your account or our ongoing business relations.
If you reside in certain jurisdictions, such as the European Union, you may have certain rights with respect to your personal information, such as the right to access, correct, or delete your information. Please contact us using the information provided below to exercise these rights.
Updates to This Privacy Policy:
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website and updating the effective date at the top of this page.
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Payment Methods
• Credit / Debit Cards
• PAYPAL
• Offline Payments